ASSESSMENT OF REWARD MANAGEMENT PRACTICE AND ITS EFFECTS ON THE EMPLOYEES’ SATISFACTION AND JOB PERFORMANCE.THE CASE OFADMINISTRATIVE STAFF OF ARBAMINCH UNIVERSITY

Abstract

This study recovers the reward management practice and its impact on the satisfaction of administrative staff and performance of the university using administered questionnaire filled by 95 employees working in different campuses of the university, namely Main campus, Abaya, Chamo, Nechsar, Kulfo campuses and central offices. An interview has been done with deans of the mentioned campuses in order to crosscheck responses forwarded by the rest employees. An analysis of these questionnaire responses was done with great attention. The final result of the research indicates that there was no a remarkable practice of reward management system in the university lead by officially recognized guide line than the current draft which is not implemented. The administrative staff is highly dissatisfied following the poor treatment practice and in case many eligible people leave the university continually. The performance of the university has become decreasing in quality though the number of the employees and enrolling students increases from time to time. Thus, the university has to give great attention to the administrative staff in order to attract and retain competitive employees holding the required knowledge and skill in order to attain to its envisioned goals and contribute to the development of the country as well.