THE EFFECT OF TRAINING ON EMPLOYEE PERFORMANCE: THE CASE OF PARADISE LODGE ARBAMINCH

Abstract

This study mainly focuses on the effect of training on employee performance in case of Paradise Lodge: Arbaminch. Accordingly, all the necessary data has been gathered from primary sources using questionnaires and interviews. Census was used and the number of participants was 189. The research design is descriptive with both quantitative and qualitative approach. Tables and percentages are used to present the data. The finding reveled that training positively influence employee performance in paradise lodge Arbaminch. There is positive relationship between training and employee performance. the research concluded that induction training, technical skill training, customer service training and change management training have a positive effect on employee performance. furthermore, the study recommends that training should be conducted very frequently to ensure that employees have the necessary engagement to the lodge working culture and corporate rules, technical skill, customer care and change processes, innovation; better performance and job enthusiasm for enhanced employee and organizational performance. It also recommends that the management of the lodge needs to ensure training need analysis before the training programs taken place.